The Art of Giving and Receiving Feedback

Administrative professionals often face challenges in communication, particularly when giving and receiving feedback. This webinar addresses these issues by providing essential skills to navigate complex interactions with confidence. Effective communication is crucial for admins, as their roles often require them to manage relationships, resolve conflicts, and influence others. Attendees will gain practical tools to enhance their communication style, handle feedback constructively, and manage emotions in high-stress situations. By mastering these skills, administrative professionals can elevate their performance, build stronger relationships, and contribute more effectively to their teams.

What will Participants Learn?

• Understand and adapt to different communication styles.
• Apply a structured model for receiving feedback.
• Develop techniques for delivering constructive feedback.
• Manage emotional responses to maintain professionalism.

Bonus Handout: The Art of Feedback: Crafting Conversations That Inspire Change

Hot Tip: Create a "feedback diary" where you jot down insights after receiving feedback. Reflect on patterns over time to improve your communication and emotional responses. 

About Mary Ritz, PhD: Dr. Mary Ritz, Founder and President of Almenta International, is a global authority in customer centricity, leadership development, and team dynamics. With over a decade of experience, she combines academic rigor with practical strategies to help clients achieve sustainable success. Her unique approach, grounded in research and real-world experience, focuses on transforming organizations. She holds a PhD with a focus on Customer Centricity, an MBA with a Concentration in International Business, and an undergraduate degree in Marketing. As a John Maxwell Certified Speaker, Dr. Ritz inspires and empowers audiences worldwide to maximize their potential in today’s competitive global economy.