Leading, Managing, and Promoting a Contemporary Multi-Generational Workforce

This webinar includes one live session with Q&A and the on-demand recording; 1 bonus resource; and a certificate.

For administrators, managing a workforce spanning multiple generations presents unique challenges—from differing communication styles to varying expectations around work and leadership. Without a thoughtful approach, these generational differences can lead to misalignment, inefficiencies, and disengagement.

This webinar is designed to equip administrators with the knowledge and tools to bridge generational gaps, foster collaboration, and create a workplace where all generations thrive. By understanding the strengths and expectations of each generation, admins can improve team cohesion, drive innovation, and build a culture that supports long-term success.

Attendees will learn how to:

• Understand the unique characteristics, strengths, and challenges of a multi-generational workforce.
• Develop strategies to bridge generational gaps and foster collaboration across diverse teams.
• Leverage the unique perspectives of each generation to drive innovation and departmental success.
• Create an inclusive culture that values generational diversity while aligning with organizational and community goals.

Who Will Benefit?

This webinar is ideal for administrators of all levels—from entry-level admins looking to build strong leadership foundations to experienced executive assistants (EAs) managing diverse, multi-generational teams. Those seeking to enhance their communication, collaboration, and leadership skills in a rapidly evolving workplace will gain valuable strategies to improve team dynamics and workplace effectiveness.

Level of Difficulty/Prerequisites:

No prior experience is required, but a basic understanding of workplace communication and team dynamics will be helpful.

Bonus Handout: Leading, Managing, and Promoting a Multi-Generational Workforce

About Rachel Kuhlen: Rachel has 19+ years of experience leading, developing, and coaching global teams in Fortune 500 companies. She has led teams across the globe from India to Denmark to New York, and since 2015 has developed and presented training that has delivered an ROI exceeding $3B. Through her experience building and executing multiple training academies, keynote speaking, facilitating, and product launches, Rachel has trained over 57,000 people in her tenure focused on leadership and professional development to create real, actionable behavioral change.